Terms & Conditions

1. Using Cine Verse

By using Box Office Cine Verse, creating an account, making a booking or purchasing a ticket, you agree to follow these Terms & Conditions.

You are responsible for providing accurate information when creating an account or making a booking and for keeping your account credentials secure.

2. Bookings & Seat Reservations

A selected seat is temporarily reserved while you complete the applicable booking and payment process.

Unpaid bookings may expire after the reservation period shown by Cine Verse. An expired booking no longer guarantees the selected seat.

A booking becomes confirmed only after the required payment has been successfully verified by Cine Verse.

3. Payments

Cine Verse currently supports manual cryptocurrency payment requests using Bitcoin (BTC) and Ethereum (ETH).

Cine Verse support provides the official payment address and exact cryptocurrency amount through the official Telegram support channel associated with the service.

A payment request does not by itself mean that a booking is confirmed. Payment must be received and verified before the booking and ticket can be finalized.

4. Telegram Support

Cine Verse uses Telegram as its customer support channel for payment assistance and direct support.

Customers should use the official Telegram support link provided within Cine Verse. Support may request the relevant booking or payment reference in order to assist with a transaction.

5. Tickets & Cinema Entry

A ticket is issued after the applicable booking and payment requirements have been completed.

Customers must present a valid ticket when requested by cinema staff. Each ticket is intended for the booking and customer associated with that ticket.

Tickets may be subject to one-time verification and entry controls. Attempting to reuse, duplicate, alter or fraudulently present a ticket may result in refusal of entry and other account or transaction restrictions.

6. Customer Reward Programme

Cine Verse may provide a customer reward programme based on qualifying ticket activity. The programme is intended to reward eligible customer activity and is not presented as an investment product or guaranteed financial return.

The applicable minimum qualifying booking, ticket qualification threshold, reward rate and holding period are displayed by Cine Verse and may be configurable by the service administrator.

Reward rates displayed by Cine Verse are estimates under the applicable programme rules. They are not guaranteed returns.

A reward may remain pending during the applicable holding period before becoming available. Eligibility may depend on successfully paid and confirmed qualifying bookings and other programme conditions.

7. Reward Eligibility & Records

Cine Verse records qualifying ticket activity and reward transactions associated with a customer's account.

Duplicate, reversed, cancelled, fraudulent or otherwise invalid transactions may not qualify and may cause an associated reward to be withheld or reversed.

Cine Verse may update programme settings, qualification requirements or reward rates for future activity. Any applicable changes will be reflected in the customer programme information presented by the service.

8. Cancellations, Refunds & Reversals

Booking cancellation, refund and payment-reversal eligibility depends on the booking status, payment status, showtime and applicable Cine Verse rules.

Customers should contact Cine Verse support through Telegram as soon as possible when they believe a payment, booking or ticket requires review.

9. Prohibited Activity

Customers must not use Cine Verse to engage in fraud, payment manipulation, unauthorized access, ticket duplication, identity misuse, abuse of reward rules or any activity intended to interfere with the operation of the service.

Cine Verse may restrict or suspend accounts and transactions where there is reasonable evidence of unauthorized, fraudulent or abusive activity.

10. Service Availability

Cine Verse may temporarily restrict or suspend parts of the service for maintenance, security, technical issues, cinema scheduling changes or other operational reasons.

Movie availability, showtimes, seat availability and cinema schedules may change. A displayed selection does not guarantee continued availability until a booking has been successfully confirmed.

11. Changes to These Terms

Cine Verse may update these Terms & Conditions when necessary to reflect changes to the service, booking process, payment methods, customer programme or operational requirements.

The current version published on Cine Verse applies to use of the service after it has been made available.

12. Contact & Support

For booking, payment or account assistance, customers should use the official Cine Verse Telegram support channel provided within the website.

When contacting support about a transaction, include the relevant booking or payment reference where available.